If you have ever had a really bad experience with a business, you will have the option to provide more feedback when blocking chat with the company.
You might see more companies using WhatsApp in the first place. The brand owned Facebook says it has cut time to start with a business chat from “Sunday” for up to five minutes. WhatsApp believes this especially will help “middle and larger” companies, but it still helps if you prefer not to make phone calls or wait for email.
You have to wait a while for the company to adopt a new fire. However, this can be a welcome update in many parts of the world where whatsapp is everywhere. You may have more reasons to turn on Whatsapp next time you want to shop or manage your account.